❓ Frequently Asked Questions (FAQs)
1. What products do you offer?
We specialize in the wholesale supply of energy drinks, soft drinks, snacks, baby food, and other fast-moving consumer goods (FMCGs). We stock a variety of international and European brands.
2. Do you sell to individuals or only to businesses?
We primarily supply to registered businesses such as wholesalers, retailers, supermarkets, and distributors. However, large-volume private buyers may contact us for special approval.
3. Is there a minimum order quantity (MOQ)?
Yes. Minimum order quantities vary by product category and brand. Please contact us directly or request a quote for specific MOQs.
4. How do I place an order?
You can place an order by:
Filling out our Request a Quote form
Contacting us via email or phone
Receiving a proforma invoice and confirming with payment
5. Which countries do you ship to?
We ship throughout Belgium, the European Union, and to international clients in Africa, the Middle East, Asia, and other approved regions. Contact us to confirm if we can ship to your location.
6. What shipping methods do you use?
We offer road freight, air cargo, and sea freight options, depending on your location, order volume, and urgency.
7. How long does delivery take?
Typical delivery times:
Belgium: 2–5 business days
EU countries: 3–7 business days
International (Air): 5–12 business days
International (Sea): 14–30 business days
8. Can I track my shipment?
Yes. For eligible orders, we provide a tracking number once your shipment is dispatched.
9. What payment methods do you accept?
We currently accept bank transfers and may accept other secure methods upon agreement. Full payment is required before dispatch unless credit terms are pre-approved.
10. Do you offer refunds or returns?
Yes, but only under specific conditions such as damaged, incorrect, or defective items. Please refer to our [Return & Refund Policy] for full details.
11. Can I visit your office or warehouse?
Visits are by appointment only. If you’re located in Belgium or nearby, please contact us to schedule a visit or product viewing.
12. How can I contact your team?
You can reach us through:
📧 Email: info@polstonfoodsanddrinksltd.com