🚚 Shipping & Delivery Policy
Effective Date: January 2025
At Polston Foods and Drinks Ltd., we are committed to ensuring the safe and timely delivery of your wholesale orders. This Shipping & Delivery Policy outlines how we process and ship products locally within Belgium and to international clients.
📦 1. Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.
You will receive a confirmation email with your invoice and estimated delivery details once your order is approved.
Large or bulk orders may require additional processing time depending on product availability.
🌍 2. Shipping Locations
We offer domestic and international shipping, including but not limited to:
Belgium and EU countries
Africa, Asia, North America, and selected Middle Eastern countries
International shipping is subject to customs, import duties, and clearance procedures
Note: Some countries may be restricted depending on import/export laws.
💼 3. Shipping Methods
We partner with reliable logistics and freight companies to ensure secure delivery:
Road freight for local and EU deliveries
Air cargo for urgent or lightweight international shipments
Sea freight for large, heavy, or bulk international consignments
Clients may also arrange pickup through their preferred logistics partner.
🕒 4. Delivery Timeframes
Estimated delivery times:
| Region | Estimated Delivery Time |
|---|---|
| Belgium | 2–5 business days |
| European Union | 3–7 business days |
| International (Air) | 5–12 business days |
| International (Sea) | 14–30 business days (varies) |
Delays may occur due to customs clearance, public holidays, or unforeseen logistics issues.
📄 5. Shipping Costs
Shipping costs depend on:
Destination country
Order weight/volume
Shipping method (road, air, sea)
Shipping charges are quoted at the time of order confirmation or invoicing.
🔍 6. Tracking & Confirmation
A tracking number will be provided upon shipment when applicable.
Clients can use this tracking number to monitor delivery progress through the assigned courier.
⚠️ 7. Customs, Duties & Taxes
For international orders, customers are responsible for any customs duties, import taxes, or related charges in the destination country.
Polston Foods and Drinks Ltd. is not responsible for delays caused by customs.
📢 8. Damaged or Missing Shipments
Please inspect all deliveries upon arrival.
Damaged, missing, or incorrect items must be reported within 3 days of delivery, with photos as evidence.
Claims submitted after this window may not be honored.
📞 9. Contact Us
For questions about your shipment or special delivery arrangements:
📧 Email: info@polstonfoodsanddrinksltd.com